iNavX charts disappeared (Navionics)

[J Clark H356]

It was my Navionics charts. I thought it was a subscription issue and renewed. I have gone to the site and can't find the new charts. Mine still say "Navionics 1xG All of USA and Northern Bahamas - IPhone or IPad- Current Edition"

After I reloaded them all, they are on both devices. I like INavX because it integrates with my Digital Yacht AIS wirelessly.

I wish Navionics would integrate AIS wirelessly too. I like both apps there are some advantages to both. I still use my Pathfinder 70C Plus Raymarine system and chartplotter to drive my Autopilot. And for radar integration.

[Mike OReilly]

Hmmm, so far all the reports of disappearing chart collections have to do with Navionics. Fugawi's own fix it page uses Navionics as the example ... It's looking suspiciously like their Navionics collections are screwed up.

I wonder how many people this has affected.

[Phoenician]

This just came in from iNavX support.

"Thanks for reaching out Jean, I'm sorry that you are experiencing that problem.

I am referring you to Fugawi / X-Traverse support who have reported success in solving this temporary issue on a case by case basis. Since their support team is getting a number of cases concerning this topic, there may be a moderate delay in responding during their regular operating times of Monday to Friday, 9am to 5pm EST. A support response will be faster if you send along to support@x-traverse.com your exact email account name used to login at Fugawi.com, the affected chart title, and forward any receipt email you may have archived from either @fugawi.com or from the iTunes App Store indicating the chart title and purchase date.

iNavX Support
Jim"

[SteveG58]

Originally Posted by Mike OReilly

Hmmm, so far all the reports of disappearing chart collections have to do with Navionics. Fugawi's own fix it page uses Navionics as the example ... It's looking suspiciously like their Navionics collections are screwed up.

I wonder how many people this has affected.

Yes Mike, I use Navionics. Africa and Indian Ocean.

[Phoenician]

Follows automated message from Fugawi with steps to try and recover the charts. It seems that the trick is to SLOWLY drag down the top of the screen until the charts refresh. Apparently a slow internet connection can create problems when attempting to do it.

"

*** For users of iNavX + Fugawi.com charts, here is the current "Hit List" of issues & fixes ***

(1) Chart titles seem to have disappeared under iNavX 5.0.9 "My Charts" screen... It may help to restart the iOS device; and then set it to have only Wi-Fi enabled for Internet access (for the next few minutes, disable 3G / 4G cellular data, if applicable). With that done, enter iNavX again. On the "My Charts" screen, finger drag the whole screen down to refresh it. If the chart title re-appear, access its individual charts again. See the illustrated solution: https://www.fugawi.com/knowledge_base/document/IX14215

However... There is a chance these steps will not help and that you need some Fugawi.com account adjustments made. As long as we know your proper Fugawi.com email login name, we can quickly make adjustments once we are back in the office on Tuesday. We will email you back and then the steps above will resolve the issue.

[JohnT]

I have sent Fugawi a direct email as well as one forwarded on to their support desk via iNavX and had zero feedback as yet. Could those affected by this magical act of charts just disappearing at the stroke of a clock hand, please just drop all a note when you have heard from this useless company and had your problem resolved. Much appreciated!
John

[poiu]

Mine got fixed. Support gave me a message along the lines of Phoenician's post, but I think they basically activated my subscription as I got the latest charts when I downloaded them.

[JohnT]

Thanks poiu

[Mike OReilly]

My fix was the same. The re-activate my charts and extended my subscription. I did try their slow slidy solution first but it didn't work.

[GrowleyMonster]

I liked inavx at one time. In fact, it was the only thing that kept me at all in the i-thing camp, as I came to realize how superior the Android platform could be. When inavx started giving me fits enough to make me walk away for good was about the time that the first port of OpenCPN for Android came out. My iphone and all associated gear went in the trash. Now I have four Samsung Note 3s, IMHO the best phone Samsung ever made, all rooted and running custom ROM, and OCPN works flawlessly with free NOAA charts or CM93. OpenCPN also runs great on my Linux laptops and there is a WinDOHs version as well, though of course I have never used it. There might be a Mac version, I don't remember. But it runs great on Ubuntu, I can tell you that.

Did I mention that OCPN is open source, and free? Yeah just like Linux.

Not saying a move to OCPN is the only answer, and possibly turning off updates on your iThing will solve all your iNavx problems. But it is something to think about.

[mikereed100]

Originally Posted by northwestsailor

I am up here in Prince William Sound in AK without the charts I need. A real bummer.

A good fix for your situation would be to download OpenCPN and then download the free NOAA charts for your region. You can get both raster and vector. You don't get the whiz-bang features of a commercial product, but you do get greater accuracy. Not all of the information on the source charts (NOAA) gets incorporated into commercial charts. In addition, this would enable you to make Google Earth charts of the entire area, adding another layer of detail as well as showing the most recent extent of tidewater glaciers.

The best part? It's all free, it will never disappear on you and you never have to mess with Navionics again.

[JohnT]

So, just had an email from Andre at x-travers (or whoever he works for), to say my charts that disappeared have been re-activated and I must just follow his instructions to get them to display again. Did that twice - now ALL my purchased charts have evaporated into the electronic ether! This is the third time this has happened and I am really pee'd off! Let's see what happens next!

[JohnT]

So, after a few to-and-fro emails I have deleted iNavX, re-loaded it from scratch and can now see my charts after Andre at support created a new account for me. All appears to be working once again. However, we will see for how long this lasts! John

[Mike OReilly]

Originally Posted by JohnT

So, after a few to-and-fro emails I have deleted iNavX, re-loaded it from scratch and can now see my charts after Andre at support created a new account for me. All appears to be working once again. However, we will see for how long this lasts! John

Glad you got your issue solved, but as you say, for how long... This is the problem I now face. Andre told me he didn't think the problem would re occur. But he wouldn't state that it won't. I appreciate the honesty, but it doesn't really inspire much confidence.

[JPA Cate]

Originally Posted by mikereed100

A good fix for your situation would be to download OpenCPN and then download the free NOAA charts for your region. You can get both raster and vector. You don't get the whiz-bang features of a commercial product, but you do get greater accuracy. Not all of the information on the source charts (NOAA) gets incorporated into commercial charts. In addition, this would enable you to make Google Earth charts of the entire area, adding another layer of detail as well as showing the most recent extent of tidewater glaciers.

The best part? It's all free, it will never disappear on you and you never have to mess with Navionics again.

Mike, I think this would be a great electronic backup for you^^^^^^. Later, as you move out of North America, some kindly cruiser will let you copy their CM93 charts, some raster, some vector, for the whole rest of the world! Be sure to make a backup. Yes, some of those charts are long in the tooth, now, but the land masses, rocks, and wrecks are pretty stable, and where they aren't, it's marked on the chart!

Ann