KUDOS Ocean Equipment

[pgenovese]

I decided to relocate my Raymarine C80 Chartplotter from the Nav Station to the helm and got myself a Navpod GP1051 to install at the helm. Unfortunately the unit was shipped with the wrong front half which was identical to the correct one except for the positioning of the posts & screwholes into which the screws that secure the front bed in. A simple packing error ... something that can easily happen.

To be completely honest I was a bit annoyed at this but my annoyance completely evaporated once I contacted Ocean Equipment about the issue,

Their customer service is simply FIRST CLASS. All it took was an e-mail with a photo explaining the problem and they reacted immediately and efficiently. They immediately acknowledged the problem and after a couple of e-mail exchanges discussing logistical options for getting the front replaced my new navpod front was duly and efficiently replaced ahead of the scheduled date when it was promised. One should also note that the replacement front had to be shipped via FedEX to Malta from the US which is not cheap to do.

What can I say ... A great product backed by outstanding customer service.

Finally a personal note of thanks to the people that handled my issue Mark from Product Development and Paul from Order Services.