Electric Toilet Pump Not Working

[Josh Palmer]

Looking for assistance with my 2 month old still new Jabsco electric toilet flush pump. It is not running at all when I press the 'suck down only' switch in the heads-the water in the bowl just spins around without going down, the pump does not run at all. When I press the third button-'suck down and fill with water simultaneously' it fills with water as normal but still doesn't go down, only in this case the pump does run.The macerator is clean and running fine. When I press the 'fill with water' switch this works perfectly. All the piping and inside of the toilet is clean and not clogged with anything.
Put a multimeter to the wires both on the pump and to the wires on the switch buttons and both give me a good reading-12v or slightly higher. The pump is still only two months old and all the wiring is correct, this problem randomly occurred a few days ago out of the blue. This is on a Leopard 48.
So basically the pump is running with power but not sucking the water down as normal. Desperately looking for any help here, it will be greatly appreciated.

[ranger58sb]

Ask Jabsco?

Campagna, Paul - Xylem <Paul.Campagna@xyleminc.com>

Paul has been very helpful in the past when I've had questions about their various products...

-Chris