Mantus

[d.taylor]

Originally Posted by fishead

I ordered two Mantus chain hooks a couple of months ago from Mantus and they arrived without the plastic chain retainers. There was a note that said they were out of the plastic retainers but would send them to me in a few weeks. After almost a month I received one that wasn't even the right size. After many unanswered phone calls and no replies to my messages I have given up.

Fishead, I'm really sorry we dropped the ball on your requests and missed phone calls. If you still have any issues, please let me know.
Deneen
deneen@mantusanchors.com

[a64pilot]

Originally Posted by Celestialsailor

Hmmm...I wonder if they are printed

Doesn't look like it, I would suspect UV degradation

[d.taylor]

Originally Posted by Celestialsailor

Hmmm...I wonder if they are printed

Celestialsailor, the safety gates are injection molded and we are in the process of changing materials to improve durability.

[d.taylor]

Originally Posted by Training Wheels

Good luck! Although I'm grateful that I won a credit on the Mantus give away, part of what I picked was out of stock. Never got the rest.

Training Wheels, if you still have credit, it never expires. Send me an email and I can help you out with a new code to use for your balance.
Deneen
deneen@mantusanchors.com

[d.taylor]

Originally Posted by zboss

I generally like all the Mantus stuff we have bought but the plastic gate on the chain hooks is pretty flimsy. We have broken two - I guess they get brittle in the sun - so we keep two more on the boat.

Zboss, we will replace any broken gates free of charge and will include a spare if you request. Sorry for the problems. We are looking at material changes to improve durability.

Deneen
deneen@mantusanchors.com

[d.taylor]

Originally Posted by Ocean Cowbuoy

I have bought mantus anchor, bridle, headlamps, and will keep buying their products (never did get that XL t-shirt though so I could do some advertising...nudge nudge)

Ocean Cowbouy, the Mantus package you own certainly qualifies you for a free t-shirt!
We'd love to send you one. Send me your shipping info.

Deneen
deneen@mantusanchors.com

[d.taylor]

Originally Posted by barnakiel

What do you mean 'inundated'?

Like they sold one million hooks?

No, simply someone s-ed up and they do not know what to send and where.

Modern people. Modern methods. Good for nothing.

A serious company does not let the client down.

b.

Barnakiel, We recognize we messed up here and will rectify it. Customer satisfaction is very important to us - many of our customers come to us because of positive referrals from their friends and dock mates. We would never want to jeopardize that. We want every customer to be very pleased with not only our products but also with our service. And if they aren't, we will make it right.
Obviously something failed in our office processes. We are reviewing that and will make corrections.
Thanks,
Deneen

[Celestialsailor]

Originally Posted by d.taylor

Celestialsailor, the safety gates are injection molded and we are in the process of changing materials to improve durability.

Originally Posted by Celestialsailor

I bought my chain hook from them for my 3/8" BBB. Originally they did not have the plastic clip and I found out immediately why they needed a more secure method. When the tide went out and the hook happened to touch the bottom, it would come off the chain. I later learned that a plastic securing clip became available. When I inquired for one, I was also told they were out. I went cruising and gerry-rig a method of keeping it on the chain.
It seems to me this operation is quick to market and slow on testing.

Originally Posted by Mantus Anchors

we would be happy to send you a 3/8 Gate for your chain hook, can you call us with a shipping address?

469-226-3468

Ok...I gave my address to Greg. Can you check to see if I am on the shipping list?

[d.taylor]

Originally Posted by Celestialsailor

Ok...I gave my address to Greg. Can you check to see if I am on the shipping list?

Celestial sailor, yes it will ship Monday via USPS. You will receive an email with tracking.
Deneen

[NZGrant]

Wow you guys at Mantus actually seem to care. Perhaps you could come to NZ and teach a few of our companies to do that.

[steve77]

Sounds like they dropped a couple of balls, but are willing to apologize and make it right. Good customer service doesn't mean you never make a mistake, but when you do make an infrequent error you bend over backwards to correct it. That's what I'm seeing here.

And yes, I'm a happy Mantus customer (anchor, chain hook, cockpit light, deck plate key, and one of the coolest bottle openers ever). Oh yes, and one of those "Women Who Sail" burgees that I bought my wife for Christmas last year.

Steve

[d.taylor]

Originally Posted by steve77

...Oh yes, and one of those "Women Who Sail" burgees that I bought my wife for Christmas last year.

Steve

Great move!
All the ladies love the WWS burgee!

[Mahayana]

Originally Posted by uncle stinkybob

5 months or so ago I ordered 25 lb anchor, bow roller, chain swivel, double leg bridle with 1/4 chain hook, two tee shirts and two bottle opener's. I received all except the two bottle openers in a timely manor, the bottle openers arrived after coming back in stock. I'm am a very pleased Mantus customer and will buy and recommend anytime. Greg Kutsen spent at least a combined 1 - 1 1/2 hours between phone and email comms making sure I was buying what I needed, and not what I didn't. The customer service I received was second to none. and that Mantus anchor is great, I sleep better on the hook knowing it's down there. and look here, 12 hour's 4 minutes and Greg is here trying to make it right.

+1!

[Celestialsailor]

I was speaking with my wife at home in Ca., last night on the phone from here in Mx. True to their work, they sent my chain hook clip retainer. When I go home for the holidays, I'll bring it back down with me.

[DavefromNZ]

I bought two of the Mantus head lights. Absolutely superb!! [emoji1360][emoji1360] easy to use, various light levels including low glow red.