Yanmar Unresponsive

[noelex 77]

I have sent repeated emails to Yanmar about a problem with my 54Hp engine
See link
http://www.cruisersforum.com/forums/...tml#post475584
and not received the courtesy of a reply. Does anyone know of an email address of someone higher up the company chain that might a least acknowledge my correspondence.

[GordMay]

Contact Mack Boring

Headquarters
2365 Route 22
Union, NJ 07083
Phone: 908-964-0700
Fax: 908-964-8475
Email: info@mackboring.com


New England
48 Leona Drive
Middleborough, Massachusetts 02346
Phone: 508-946-9200
Fax: 508-946-0779
Email: mass@mackboring.com


Carolina’s and Virginia
4500 Northchase Parkway, Northeast
Wilmington, North Carolina 28405
Phone: 910-792-1900
Fax: 910-792-6266
Email: carolina@mackboring.com

[Drew13440]

"Emailing Yanmar" strikes me as akin to "emailing General Motors." Besides, I would likely not respond to an email written in Japanese, either. Recommend you identify and contact an authorized dealer/servicer. I'm sure they will help.

[Chief Engineer]

Contacting Yanmar International is a non-starter.

You will have better success here.

[noelex 77]

Originally Posted by GordMay

Contact Mack Boring

Thanks Gord you always have the best contacts. I don’t know how you keep such a diverse range of information at your fingertips.
I feel a bit uneasy about pestering what I assume is a USA distributor of Yanmar about a problem on an engine purchased in the EU, but as you may have gathered I am getting very frustrated by the parent companies lack of response.
Cruising boats need some for of central contact when they have a technical query. I have, over the years, had occasion to contact B&G, Spectra and Raymarine they have always provided a prompt and helpful response to any enquires. Yanmar at least so far have failed dismally.
I will contact Mack Boring and let the forum know how I get on. Given this is a known problem, with a service bulletin, perhaps they can at least prompt Yanmar to provide some help.

[noelex 77]

Originally Posted by Chief Engineer

Contacting Yanmar International is a non-starter.

You will have better success here.

So I am finding out. A bit disappointing from a major manufacturer.
By “here” did you mean to provide a link?. If so it is not working on my computer and I would be grateful if you could try again.

[GordMay]

Pick a location (Europe) and find a distributer.

➥ http://www.yanmarmarine.com/index.cf...s/region_id/3/

http://www . yanmarmarine.com/index.cfm/go/distributors/region_id/3/

[noelex 77]

I almost have received an email from Yanmar International so hopefully the problem is on the way to being resolved. Many thanks to Rick from Mack Boring and Mike fromYanmar Marine Division in the US for acting so quickly on my behalf. It was very appreciated. I will let the forum know how all this is handled by Yanmar International.

[noelex 77]

Yanmar came through in the end.
I have posted a new thread with hopefully my solution to the problem
http://www.cruisersforum.com/forums/...tml#post525899

[hellosailor]

"Yanmar came through in the end."
Did they treat this as a warranty issue and supply replacement parts?

[noelex 77]

My engine is 2 years old. Yanmar replaced the defective fuel filter bracket at no charge including couriered delivery to a remote location.
I fitted the part myself, but I believe they would have covered the labor cost as well if I had preferred this option.
I consider this very good service and believe we should support companies that do this kind of thing.

[zeehag]

i have always been given respect and good service from my yanmar dealer/distributor--pacwest marine and industrial....have never found a reason not to utilize their resources. helpful and considerate.